45 days money back guarantee
We are 100% confident in the quality of our products. Therefore, a 45-day money-back guarantee applies in our online shop.
What is the 45 Day Money Back Guarantee?
If you have ordered a myNUTRADO product on mynutrado.com and are not satisfied, you have 45 days to return the product to us. Even if it's already started. We will then refund you the purchase price.
What do I have to consider if I want to make use of the money-back guarantee?
- Unfortunately, we cannot take back any products if they are completely empty.
- Return shipping costs are non-refundable.
- When returning multiple packs of the same product, only one pack may be opened in order to receive a refund of the product price for all products.
- The following products are excluded from the money-back guarantee:
- Digital Products & Services
- The refund will be processed via the payment method that you used when placing your order.
- We cannot return any products if the money back guarantee does not apply - feel free to ask us in advance -
- The money-back guarantee only applies once per customer per product.
- The money-back guarantee is valid up to 45 days after the date of purchase.
The 14-day right of withdrawal remains unaffected by the money-back guarantee.
And how can I make use of the money-back guarantee?
Just write an email to and let us know which product you want to return and why. It is best to let us know your name and your order number. Our customer service team will then ensure that your return is processed as quickly as possible after receipt of the products.